Shipping policy

SHIPPING & RETURNS

We ship Australia wide and have 48 hour dispatch policy, unless otherwise stated. If goods are unavailable, we will contact you.

 

48 hour dispatch refers to 2 business days. Keeping in mind it could be picked and dispatched sooner depending on our order volume. These items will be picked and packed within 48 hours (business hrs), of receipt, however, these items may not leave our warehouse for several days, as we ship and rely on transport companies. All orders once dispatched, will receive a confirmation email with a link to view current order status and delivery details.

Dependent on location delivery will be between 2-7 business days. We are unable to deliver to a P.O. Box Address or Parcel Lockers and we do not ship outside of Australia yet.

Delivery costs are calculated on location and delivery fees can be calculated on cart page.

Returns & Refunds Policy


You can return your item to us in its original packaging within 14 days of when it was delivered to you for a refund. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping. Please contact us first to confirm and arrange.

 

In the unlikely event that your order arrives damaged, please do not hesitate to contact us via email or phone.

Please provide the following information:


    1. your name, number, invoice/order number and any other proof of purchase; and

    1. detailed description of item and problem;

    1. photographic evidence of the defect or damage, where applicable;

    1. any other details we may need to proceed further.

    1. A team member will respond as soon as possible.

 

Once your order is received back to our store, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method.

This refund policy does not apply to goods which have been used, damaged after delivery, not signed for on receiving the item, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

RETURN TO SENDER ADDRESS:  

Sir John's Gifts  (REAR OF STORE)

221 Carlisle Street, Balaclava, Victoria, 3183