Terms of service

Returns & Refunds Policy


You can return your item to us in its original packaging within 14 days of when it was delivered to you for a refund. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping. Please contact us first to confirm and arrange.

 

In the unlikely event that your order arrives damaged, please do not hesitate to contact us via email or phone.

Please provide the following information:


    1. your name, number, invoice/order number and any other proof of purchase; and


    1. detailed description of item and problem;


    1. photographic evidence of the defect or damage, where applicable;


    1. any other details we may need to proceed further.


    1. A team member will respond as soon as possible.


 

Once your order is received back to our store, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method.

This refund policy does not apply to goods which have been used, damaged after delivery, not signed for on receiving the item, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

RETURN TO SENDER ADDRESS:  

Sir John's Gifts  (REAR OF STORE)

221 Carlisle Street, Balaclava, Victoria, 3183

Privacy:

We understand and appreciate that you may be concerned about your privacy and the confidentiality and security of information we may gain about you online.


We are committed to protecting your privacy and to complying with the Australian Privacy Principles in the Australian Privacy Act.


The purpose of the Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. In this policy, "Personal Information" means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).


We may collect, hold, use and disclose your personal information for the following purposes:



    • to enable you to access and use our website;


    • to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;


    • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;


    • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;


    • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;


    • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and



We may disclose personal information for the purposes described in this privacy policy to:



    • our employees and related bodies corporate;


    • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);


    • payment systems operators (e.g. merchants receiving card payments);


    • our existing or potential agents, business partners or partners;


    • specific third parties authorised by you to receive information held by us; and/or
      other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.